Spare a thought for David and Jane Alexander

May 11, 2009 – 8:22 am

These are challenging times. While the financial system is imploding and company failures are rising to record levels many people are struggling to stay afloat.

In these times spare a thought for David and Jane Alexander, the unfortunate directors of Crome Internet Limited. Crome Internet employed 8 staff in the Kendal area and had been trading in the design and hosting market for many years. Unfortunately, Crome Internet was placed into liquidation in March of this year. After nine profitable years the Alexanders called in Tenon Recovery to close the company and liquidate the assets. In performing a liquidation the directors are supposed to raise funds with which to secure payment of the creditors. The creditor list was rather long and included Rozmic Wireless to the tune of over £6,000.

A true entrepreneur deals with failure by defying it, and Dave and Jane are keeping this in mind. Rather than languish in failure they used their entrepreneurial flair and have gotten up off the floor to go on and setup two new businesses. Jane now runs the rather similarly named design agency Crome New Media Ltd and Dave runs a sole trading concern called Host and Promote.

Usually I would encourage any business owner get up and move on after failure, but I feel that the Alexanders have not played the game fairly here. I am not concerned that Jane has setup a similarly named company without the permission of the court (pursuant to section 216 of the Insolvency Act). I am not angry that David continued to consume our company’s resources during the period of January (when he setup Host and Promote) and March when he placed Crome Internet into liquidation. I am not even angry that they didn’t have good manners to call and explain and apologise before the liquidation. What drives me mad is that I have been recently contacted by a company who claim to have bought the customer base of Crome Internet Ltd in a deal which was done before the company was placed into liquidation (contrary to section 213 of the Insolvency Act).

It seems that entrepreneurial standards are not high in the county of Cumbria.

UPDATE (11th May 2009):
After only a few hours this article is now listed in the number one place on Goolge for the following search terms:

  • Crome Internet Ltd
  • Crome Internet Limited
  • Crome New Media

UPDATE (12th May 2009):
This article is now listed as number one place on Google for the following additional search terms:

  • David and Jane Alexander
  • entrepreneurial standards are not high in the county of Cumbria
UPDATE (1st June 2009):
Still no news from the Alexanders. I was confident that they would either pay their debt or issue legal proceedings to get me to remove this blog entry…no such luck ;(
Interestingly, a google search for “crome new media” brings the following link up as the second result:
http://www.bizwiki.co.uk/web-design/1517298/crome-new-media.htm
It lists the following comment from webpredators:
Still owe money dating back to August 2008.
I guess that this is the local company http://www.webpredators.co.uk who also seem to be waiting for the postman to deliver a cheque.
The third link on both google and bing.com is:
http://getsatisfaction.com/cromenewmedia

UPDATE (4th June 2009):
It would seem that Crome New Media Ltd has failed and that the company has closed. That’s a shame.

UPDATE (6th June 2009):
This is the most popular page on the blog…it brings over 100 page views a week. It seems that the Alexanders have been busy!

UPDATE (22nd June 2009):
I wrote this blog post on 11th May on the hope that it would shame David or Jane to contact me and hopefully settling their debt. I have still not been contacted (to offer an apology, payment or to request that I remove this page). It’s a shame that the Alexanders have not had the good manners to get in contact.
Since writing this blog post:
  • this page has been seen over 550 times;
  • I have been contacted by four other companies who feel that they have been badly treated by the Alexanders;
  • Jane has had to close Crome New Media Ltd;
  • David has had all of his hosting accounts for his “Host and Promote” business deleted by his hosting provider. ( He has subsiquently moved to a new hosting company called FirstServe ).

It seems that the Alexanders have run out of luck.

UPDATE (8th June 2010):
I have just received the report from the companies liquidator. It seems that there is no cash left (no surprise as the rat left with the spoils) and all the furniture was stolen but Dave and Jane!
It also seems that the liquidator has deemed it necessary to report David and Jane to the Department of Trade and Industry Disqualification Unit under the Company Directors Disqualification Act 1986….naughty, naughty!

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  • annoyedofstafford
    Jane Alexander has moved down to work in Stafford, previously a member of BNI Kendal and Assistant Director there she has left Kendal owning many people money and with her business reputation severly damaged. She has set up with BNI in Staffordshre and Shropshire working as an Assistant director there.

    Interestingly I discovered that people in BNI in Staffordshire believe that she sold her "sucessful" internet company and do not know it went into liquidation, or about the 2nd attempt that failed.
  • A concerned party
    I'm not sure whether it is accurate, although there does appear to be a new address for Jane, based in the Stafford area for anyone who needs to make contact.

    I wont post the address here, although it can be found on the following website:
    http://www.bni-europe.com/viewchapter.php?chapt...
  • annoyedofstafford
    I can absolutely guarentee that it is accurate and current
  • lucinda Hayton
    are you saying that anyone still having their website hosted by D. Alexander will come across problems.. ? I pay monthly for this service - should I be concerned ?? I cannot afford to let my website go down for even a day !!
    please reply if you have any useful info... thanks !
    from Lu
  • rosscooney
    Hi Lucinda,
    I would seriously consider moving your hosting to another company. I have personal experience with five companies who have been left 'high and dry' by David and Jane Alexander. The comments on this blog post will detail other companies who feel that they have been badly treated too. I would not risk my websites with them if I was you.
    David and Jane have shown themselves as incapable of paying suppliers and communicating with anybody.
  • Ross, I firstly have to comment on your statement about Cumbria...

    'It seems that entrepreneurial standards are not high in the county of Cumbria.'

    Although I agree with you on almost every point within this blog, you can't throw around statements like that, I think it would be closer to state 'entrepreneurial standards are not high in the new media sector.' But that would be unfair too!

    That said, thank you for making the effort in creating this blog to help others that are reeling from the painful, costly and massively problematic effects. It sounds like many people have been hurt or are still hurting from the chaos that the Alexanders have created (or at best allowed to happen), and any forum that helps people understand, rectify and move forward should be welcomed, embraced and championed.

    I knew this couple 'mainly David' many years ago, a business relationship which didn't end well either. So I unfortunately know about his business values and ethics only too well, but I refuse to turn this entry into a personal attack...

    Although I do share all your pain (I know from personal 'Crome' experience) you also need to learn form this and get your sites sorted with professional web companies. Most of all ensure you agree to have control of your domain, a personal backup of the site and up-to-date spec sheet at all times. Insist this with your new provider. You only have yourselves to blame if you hand over too much power and control to a third party and things go wrong.

    I for one will be having a drink tonight to celebrate the fact, that after all these years I wasn't wrong about David, you guys have proved that to me, and I thank you. In return, all I can do is to urge you to see the positive from all this... obviously after you've put out all the fire first!. This kind of thing need only happen to you once, so protect yourselves and move forward with greater confidence than ever before.

    I know the Alexanders will be reading these entries and either taking it in and becoming better people, or sticking their blinkers on and blaming everybody else... I hope it's not the later for their sake, Karma is a good thing if your a good person.

    "In this economic climate anything could happen to any company at any time, don't let yours fail because someone else's does!"
  • rosscooney
    Hi Adam, OK, good point regarding the entrepreneurial standards in Cumbria...it's a big place and David and Jane Alexander are not representitive of the norm.
  • Hi Ibex internet in Kendal is also helping customers from the Chrome fiasco! I can agree with Alan at web by numbers. We are very happy to help out with unhappy customers and can accommodate any site. We are getting very good at rescuing the site, it's contents and the domain names. The domain name is your best asset. Customers need to make sure the domain is registered in their name. If it is a .co.uk you can go via Nominet to transfer the domain out. As with Alan we can help any former Customer just give us a call on Kendal 01539 728 668.
  • All - we are a Kendal-based company and have been involved in rescuing a couple of ex-Crome websites. I would be delighted to help more of you if your sites are still down, although I can't promise anything without full details. I've had dealings with the Alexanders and will take personal pleasure in helping out any victims.
    All this said, if your site included a database or is more than just a brochure site, your best course of action is probably to contact V3 Media first.
    My phone number is 01539 741 461.
    PS - Well done Ross! Great expose. Contact me direct if you're interested in more material.
  • Mark, yours is a familiar story. I was called by a client of ours yesterday who had stopped getting email. After researching this we found that David and Jane were managing his DNS and that it had been disabled. He had no emal, no website, no contact and it seems that the Alexanders have no shame.
  • annoyedofstafford
    If you would like a contact address for Jane Alexander then may I suggest you put Jane Alexander BNI Staffordshire into Google, that address is current
  • I stubbled across this blog and was shocked to hear that what we were informed as a "re-structuring" was in fact Crome going bust. We never had a problem until 2 weeks ago when we were contacted about hosting being changed. That went pretty bad and we have sporadic email and web presence, until this morning when it has gone completely. As with other posts, I cannot get in touch with David or Sally @ Host & Promote and our business is now suffering - I am now looking for a quick solution - if I can find someone to trust!!!
  • Nick & Doodle, I sympathise. I hope that you have copies of the website code? If so then moving to another provider should be easy, otherwise I fear that a re-write is needed...unless you can locate the elusive Alexanders?
  • doodle
    I am one of the victim of the Alexanders. I run a eshop online and the website has been down for three days. There has been no emails at all.
    I don't care whether the Alexanders are alive or death. I just want my website back.
    Is it any way I can get my website up and running for a little while so that I can move it to another hosting company?
  • Nick Ball
    I´m another very unhappy former client. My villa rentals website just disappared overnight and I´ve been left high and dry. Disgusting behaviour. They shouldn´t be let anywhere near another business.
  • Coz
    Well after our website being down for nearly a week (according to the stats) I would like to thank Ross for his post in his blog because thanks to his blog (via a Google search) I contacted V3 yesterday and they have been fantastic and our website is back up and running again. V3 managed to get a back up of our website from a week ago thankfully. As far as I am aware Evodata were Crome's provider.

    I didn't realise that Crome had gone into liquidation - just thought that there had been a name change and that David was just separating off the hosting side of the business. The last few days he hasn't replied to emails or phone calls :( - not good! If only he had spoken to his customers in the first place!!

    Bit suprised that V3 had never contacted us - but can't fault their service so far.
  • Ian
    Hi Ross,

    I fully agree with your view that they are both responsible for the Crome situation, I just wanted to know if Jane is still part of the situation with regards to his assets.

    I hope he is a sole trader.

    I will be contacting Companies House ASAP

    Also as Jah has suggested V3 Media are the old staff from Crome and I'm sure Evo Data will be Crome's original provider.

    Can I just say that the team at V3 media have done great work in sorting this problem out for me and I have no complaints with them at all.

    Ian
  • Jah,

    Yes, it is a tangled web.

    I had heard about the Evo Data and V3 connections. To be honest, they seem to be honest companies. They probably didn't know about the impending liquidation and they cant be blamed for this.

    What we need to find out is why David and Jane sold the customer base and assets of Crome Internet Ltd just before the company was placed into liquidation (contrary to section 213 of the Insolvency Act).

    David and Jane seem to be at fault here.
  • Hi Ian,
    I dont know how much notice David was given before his hosting packages were deleted. I was contacted by another client who was effected by this and he was certainly not given any notice. David is not known for good communication ;)

    I don't know anything about the martial situation between the Alexanders. To be honest, I don't care. As Directors of Crome Internet Ltd they are both responsible in my opinion. I hope to get both struck off as Directors at Companies House.

    It is my understanding that 'Host and Promote' David's new business and that he is acting as a sole trader.

    I hope that this helps you to track him down.
  • Jah
    From what I've heard, hostandpromote's hosting provider was Evo Data Ltd, the same company that has allegedly bought Crome's assets and, from what I've been told, also provided hosting to Crome before they went down.

    Also, again from what I've been told, the company that bought Crome's client list was V3 Media which has been set up by Evo Data and the ex-staff from Crome.

    This is all hearsay by the way, so I don't know how much is true, but it seems to be a very tangled web.
  • Ian
    Thanks Ross, That's helpful. Can I ask a couple of things while I'm on because I'm getting conflicting info.

    Do you know how much notice he was given before their hosting provider pulled the plug on him?

    Are they still together? I was told they were separated and estranged.

    Was David a sole trader as Hostandpromote?

    Thanks for all the help.

    Ian
  • I have just bought the http://www.hostandpromote.com domain and pointed it to this blog post.
  • Hi Ian,

    I am sorry to hear that your website was down for six days. Your problems have been caused because David and Jane Alexander have not paid their suppliers and their accounts have been disabled...leaving you in the dark. I am happy to hear you are now back online.

    It is a shame that David didn't have the good manners to call you either...this seems to be the way that David and Jane act.

    Many people have posted the email, phone and postal address details for David and Jane on this blog but I have had to remove them due to the private nature of the information. You can however get all the information that you require from Companies House. I found the contact details for Jane and David when I ordered the 'Current Appointments Report' for Crome Internet Limited at a cost of £1 from companieshouse.gov.uk.

    Good luck!
  • Ian
    I am one of the “client base” who David Alexander took with him to hostandpromote. I don’t have the same problem with Dave as some of the other people who have posted their comments, although I do sympathise.

    My problem is that when David lost his hosting provider and tried to change to the new one, our web site went down from Tuesday morning at about 10:00 a.m. and it wasn’t until approximately 5:00 p.m. on Sunday evening before it became viewable by the general public and it still isn’t completely functional but at least the public can view it.

    David Alexander has effectively closed my business for 6-7 days and it has taken V3 media to get it up and running, along with many, many others apparently.

    Does any body have an address for David because I only have a telephone number and I need more contact details if I am to peruse this matter further.

    Any help would be greatly appreciated.
  • I spoke to a company today who paid David for hosting only yesterday and they still had their email and website terminated because David had not paid the hosting provider!

    It seems that David has many problems. Perhaps he should start to look after his suppliers, customers and partners and stop messing everybody around.
  • Angry
    Like a great of deal of other people i have been stung by Crome, i have contact numbers for David just in case anyone would like a chat with him
  • Sandra, it would seem that Tenon is having a problem locating all the creditors. If you have an issue you should contact them directly with all the evidence that you can find. It is unlikely that you will recover anything...the horse has bolted from the stable. David and Jane Alexander have moved off to sunnier climes.
  • annoyedofstafford
    Jane and David are no longer together as a couple
  • Sandra
    I am extremely angry.
    This is the first time that I have heard that Crome went bust. Why was I not contacted by the liquidators?
    I smell a rat! I will call Tenon in the morning!
  • I have absolutely no problem with Tenon. I understand that the deal to sell the assets and customer list was done before they were appointed.
    Their delay is normal and is acceptable practice in the industry. While the long delay is annoying for creditors, it allows Tenon to compile evidence of any wrong doing. They are slow to contact you because they are saving money by not committing time to the file in short bursts, rather than waiting for a few weeks and dealing with many issues at one time.
    If you write your letter to Tenon they will research your claims and if they are verified the evidence will be submitted to the DTI and perhaps the police for action. I am confident that the least that will happen is that they will both be struck off as Directors.
    It is the Alexanders who have caused this, Tenon is just following industry standard procedures to close this mess up.
  • To be honest Ross, there was very little I could do about the Alexander's actions. Instead I'm seriously concerned over Tenon's actions. Companies like Tenon's liquidation business are incredibly busy and they charge ridiculous fees (the rate for a director I believe is £390 an hour). I just think they tried to wrap this up fast and didn't understand the business, which is why assets weren't effectively valued or chased.
  • Hi Michael,
    I am sorry to hear that you have been stung by the Alexanders too.
    Tenon told us both that the Directors sold assets before the company was put into liquidation. This is a breach of the Insolvency Act.
    Tenon have to write a report and send it to the DTI for review. This must be done within six months of the liquidation. The best thing that you can do is write a letter to Tenon Recovery outlining your accusations. They will research your claims and enter their results in their report.
    You can read my letter here:
    http://www.spoutingshite.com/wp-content/uploads/2009/06/scan-001.tif
    I hope this helps.
  • I'm interested in Ross Cooney's comments. My company Fat Media approached Tenon with regard to the acquistion of the assets of Crome Internet. I was informed that the server accounts and hence Crome's assets (bar its client list) had been transfered to the directors without payment. I explained to Phil Hyam (???) that these assets for just hosting and domains were worth at least £12,000 rather than a cost to the business as Tenon implied.

    These assets were transferred illegally and to my knowledge one or both of David and Jane Alexander are still profiting from this. At least two clients of their former business were chased for payments at least a month AFTER liquidation.

    Inevitably funds that could have been raised through the proper sale of assets and any payments made to either of the Alexanders subsequent to the liquidation of the business could have gone to meet the debts of Rozmic Wireless. Frankly this is an utter disgrace.

    Are Tenon actioning these issues??? Having complained to Tenon about them and helping to explain the problem I've heard nothing since.

    To discuss this issue you can call me on 01524 590430.
  • Hi Hah,

    Thank you for writing your comment. I had not understood that Crome New Media had closed. Perhaps if the Alexanders had been good enough to contact me they would have been able to tell me.

    The second part of your comment is rather cryptic. I am guessing that you work for the company who "bought a client list"? Would this be the sale of assets that I refer to in the blog post that is contrary to section 213 of the Insolvency Act? Well, it would seem that your company did nothing wrong. My understanding is that the only person who acted improperly is the company director who sold you the customer base...it is disposal of assets that is of concern. I am working with Tenon Recovery (the liquidators), the DTI and the Police to ensure that Mr and Mrs Alexander are firmly reprimanded for this disposal.
  • Hah
    Crome new media no longer exist. They have not since two months after creation in february 2009. You can try to chase for compensation but at least chase them not someone who bought a client list. This does not imply purchase of debts.
  • John
    Crome New Media is no more, by the way. It collapsed a few weeks after Crome Internet went bust. Jane Alexander was evicted from her office.
  • Alex
    David Alexander is a snidey little shit. Be warned anyone who may be dealing with him.
  • Pete
    It is a shame that people seem to think that screwing a supplier is acceptable.

    Thank you for publicising this so that we don't get burnt too.

    They should be struck off as company directors...I suggest that you contact Tenon about that.
  • Rob
    B*stards. People like that should be ashamed of themselves.

    The industry needs a blacklist of companies that everyone should know not to work with. I have one to add to the list. :)
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